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For Software Addicts: Yes!MaybeNah!
Mars Report:

Troubling Customer Service Lapses at Apple’s Support Forums

Published August 1st, 2006
AppleInsider: Report confirms dismantling of Apple forum staff It's been awhile since I used the Apple forums myself, but they have been invaluable to me in the past. I completely concur with this comment, which an AppleInsider writer quotes in the article:
It is unfortunate that whomever is in charge [at Apple], and their management, does not recognize what these forums have contributed in the past, and what they've lost by the decision to let go a team of support professionals that were extremely dedicated to improving Apple's customer support.

Apple, I hope you're listening! A time when your product is doing well at retail is no time to go weak on customer support!

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