ISO civility in online comments - The Washington Post
This is a spot-on article pointing out the horrible state of interpersonal communication on the web. Nothing new, really -- it's been this way for years, but it's just getting worse.
One big insight is the relationship between the "blinders on" mentality of those who troll the web and the "don't bother me with facts" mentality of the Tea Party and their ilk, like survivalists and members of the Government Paranoid. One group feeds the other, and they never read anything but what they agree with.
These folks aren't looking for a conversation -- they're looking for a fight.
And the rest of us must try really hard to turn the other cheek and not let the fight begin.