I'll bet those of you who read my first article in this series last spring are either Windows fans who have been chuckling, "See, he could only think of one thing!" Or you're Mac fans who are disappointed that I started in strong to give the other side "what for," but then left the match just when it was getting interesting. Although you'd both be wrong, you have to understand that here on Mars, time moves at a somewhat slower pace than it does on Earth. You see, here it's only been a month since I wrote that first installment, and I thought I was doing pretty good to be getting a second one in already. Then I realized how it might look from down here, and, well... I'll try to get the third article done in a time frame that will make more sense to you folks.

It's a sad commentary on my peers when I hear them voice opinions like this. What it means is that they think Microsoft's behavior is the norm, and that all companies would behave like Microsoft if they could. This is the same cynical view that destroyed our faith in politicians after Richard Nixon's crimes. For some reason, rather than understanding that Nixon was a political outlier, we adopted the view that all politicians would behave like Nixon if they could. And many people appear to be making the same mistake with Microsoft.

Good grief, to a man from Mars this looks like mass insanity. Microsoft is no more the norm than Richard Nixon was. But what they have in common is substantial:

• A total disregard for the truth
• A willingness to engage in dirty tricks against enemies
• Corrupt management from the top down
• A paranoia about--and intolerance of--deviations from any standards they have set for the world.

If you're a Microsoft fan who's just wandered into this article, you'll no doubt think this is pure hyperbole. And though nothing I can say is likely to convince you otherwise, I do intend to try.

I had to laugh when I read this one... It just goes to show you how absolutely brainwashed PC users are about their computers. Since most (if not all) PC users started interacting with a computer at work, where you come to rely on a Help Desk for support, they naturally assume that unless you're a technical wizard you'll need such support for your PC at home, too.

Now, my friend has it extra bad, since his Help Desk support guys come for free with his home PC--a situation that I don't think is all that common. If those tech support guys come for free--I mean, if my company thinks it's worth the trouble to pay for this service so I can be productive at home, why it must be because it's necessary... right? And as long as he has a Windows PC, he's probably right! I mean, in addition to Windows' long-standing usability problems, there's this whole world of hackers and viruses that have turned from a bad nightmare into an even nastier reality over the last 5 years. If I were in charge of IT for a company these days, I'd lock those Windows systems down so tight the user couldn't install any of their own software or anything else. All it takes is one little virus getting loose, and you've lost another day of productivity in corporate America. But that, of course, will be the subject of another little essay. The point here is that a company can justify giving free tech support to its employees' PC's nowadays--and not because they're being nice. This isn't an employee benefit... it's a PC desktop management necessity.

Of course, this is only true if we're talking about Windows systems. My friend's default assumption is that his experience with a Windows computer at home will be the same as with a Macintosh when it comes to technical support. And that's the crux of the problem... It's not the same. In the Mac world, things have always been a little different. (And that's not just a marketing slogan... honestly!)

I don't question that Apple is great for multimedia applications... However, I don't do video or photo editing, compose music on my computer, make graphics, do desk-top publishing, or design web pages.